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September 24, 2026cs.AIcs.CL
Screen Before You Serve: Simulation for Production Customer Experience AI Agents at 140M Scale
Edesio Alcoba, Kevin Rossell, Aman Gupta, Shao Tang, Jiwoo Hong, Pabel Carrillo-Mendoza, Wanderson Conceição Ferreira, Alvaro Tedeschi, Zayd Simjee, Shreya Rajpal, Bruno Finardi Hime, Christian Sousa, Luis Moneda, Herbert Fei, Daniel Silva, Rohan Ramanath
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cs.AI, cs.CL