Freshworks – AI Tool for Chatbots

Easy-to-use business software for complex problems

Categories: Chatbots, Customer Support, Marketing

Rating:Not Yet Rated

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Pricing:freemium

TL;DR — Freshworks

Easy-to-use business software for complex problems. Security: Published posture.

What is Freshworks?

Freshworks is an innovative software tool that provides easy-to-use business solutions for a variety of needs. They offer a comprehensive suite of software products, including Customer Service Suite, Freshservice, Freshdesk, Freshsales, Freshchat, and Freshmarketer. The Customer Service Suite is an all-in-one solution that is powered by generative AI. It provides self-service support, conversational support, and ticketing capabilities that are optimized for omnichannel use. This suite is designed to enhance customer service and support, making it effortless for agents to deliver high-quality service to customers across multiple channels.Freshservice is a modern and intuitive IT service management tool that streamlines IT operations and enhances efficiency. It offers a fully integrated IT solution that enables businesses to manage their IT services effectively.Freshdesk is a customer support platform that provides unified, intelligent support capabilities. It helps businesses scale faster by automating time-consuming tasks and enabling agents to provide efficient and personalized customer support.Freshsales is a CRM tool that boosts sales productivity with its unified CRM platform. It helps businesses to sell smarter and faster by automating sales tasks and providing comprehensive customer insights.Freshchat is an AI-powered tool that enables businesses to have meaningful conversations with customers across various messaging channels. It uses AI bots and live chat features to engage with customers and provide support.Freshmarketer is a tool that allows businesses to run multichannel marketing campaigns for e-commerce. It helps attract, engage, and nurture customers through their preferred engagement channels.Overall, Freshworks provides powerful yet user-friendly software solutions for customer service, IT service management, CRM, and marketing automation. Their tools are designed to simplify complex business problems, improve customer relationships, and enhance employee productivity.

Security Assessment

Security: Published posture

Published posture scored 12/20 or above. We check HTTPS, a reachable privacy policy, and stated compliance commitments. We do not perform security testing.

Last assessed: 17 August 2026

How this score was built

Each scored criterion links to the published page it was derived from. Unscored criteria are marked, not guessed. This listing has not been hands-on tested.

Security & Data Privacy
The privacy notice indicates compliance with privacy standards and uses HTTPS.
Source: freshworks.com
8/10
Functionality & Features
No citable published evidence in this pass.
Not assessed
Ease of Use
Requires hands-on use of the product.
Not assessed
Pricing & Value
The pricing page details various pricing options for the software.
Source: freshworks.com
6/10
Reliability & Performance
Requires hands-on use of the product.
Not assessed
Integration Capabilities
No citable published evidence in this pass.
Not assessed
Customer Support
The support page is accessible and provides support resources.
Source: support.freshworks.com
7/10
Company Stability
No citable published evidence in this pass.
Not assessed
Update Frequency
No citable published evidence in this pass.
Not assessed
Startup-Friendliness
No citable published evidence in this pass.
Not assessed

Frequently Asked Questions

What is Freshworks and what does it do?

Easy-to-use business software for complex problems.

What does Freshworks cost in India?

Freshworks is a paid tool. A free tier is available to get started.

Is Freshworks safe for startups?

Freshworks has a published security posture scoring 12/20 or above (HTTPS, a reachable privacy policy, and/or stated compliance commitments). We do not perform security testing.