Haptik – AI Tool for Chatbots

Streamline customer support with AI-powered CRM

Categories: Chatbots, Customer Support, Marketing

Rating:Not Yet Rated

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Pricing:Paid

TL;DR — Haptik

Streamline customer support with AI-powered CRM. Security: Flagged.

What is Haptik?

Haptik is an AI-powered Conversational CRM that helps enterprises manage the customer lifecycle. Utilizing Generative AI, Haptik provides a suite of tools to streamline customer support, enhance marketing efforts, and optimize sales conversions. Included in Haptik's offering is the \u0022Contakt\u0022 suite, which offers a unified platform for cross-channel customer conversations. Haptik's platform features a range of tools including an AI-powered web Q&A, AI-powered sales assistant, smart agent chat with an AI co-pilot, and intelligent analytics tracking user behavior. Offering 24/7 support, Haptik can provide dynamic responses to customer queries with CRM & Web API integration. The platform also supports contextual inbox for support agents, equipped with AI chat prompts, pre-loaded customer details, and intent detection for efficient query resolution. With Haptik's \u0022Interakt\u0022 solution, enterprises can execute extensive campaigns on WhatsApp to drive user engagement and marketing ROI. Lastly, the intelligent analytics feature gives businesses complete visibility of bot and agent performance to identify and address gaps in support.

Security Assessment

Security: Flagged

Published posture scored below 12/20 on Security & Data Privacy. Review the source links and the methodology before using it with sensitive data. We do not perform security testing.

Last assessed: 21 August 2026

How this score was built

Each scored criterion links to the published page it was derived from. Unscored criteria are marked, not guessed. This listing has not been hands-on tested.

Security & Data Privacy
The privacy page is missing, but HTTPS is present.
Source: haptik.ai
4/10
Functionality & Features
The homepage discusses building enterprise-grade customer experience AI agents.
Source: haptik.ai
6/10
Ease of Use
Requires hands-on use of the product.
Not assessed
Pricing & Value
The homepage mentions pricing indirectly through the product offering.
Source: haptik.ai
5/10
Reliability & Performance
Requires hands-on use of the product.
Not assessed
Integration Capabilities
The integrations page lists chatbot integrations with industry-leading platforms.
Source: haptik.ai
6/10
Customer Support
No citable published evidence in this pass.
Not assessed
Company Stability
No citable published evidence in this pass.
Not assessed
Update Frequency
No citable published evidence in this pass.
Not assessed
Startup-Friendliness
No citable published evidence in this pass.
Not assessed

Frequently Asked Questions

What is Haptik and what does it do?

Streamline customer support with AI-powered CRM.

What does Haptik cost in India?

Haptik is a paid tool.

Is Haptik safe for startups?

Haptik is flagged on our Security & Data Privacy criterion (scored below 12/20). Review the full assessment before using it for sensitive startup data.