NICE CXone – AI Tool for Customer Support

Build lasting relationships with AI-powered CX

Categories: Customer Support, Automation

Rating:Not Yet Rated

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Pricing:From $71.00/mo

₹5,928₹6,995 incl. 18% GST

TL;DR — NICE CXone

Build lasting relationships with AI-powered CX. Pricing starts from ₹5,928/mo. Security: Flagged.

What is NICE CXone?

NICE CXone is a customer experience (CX) platform that utilizes artificial intelligence (AI) to enhance interactions and relations between businesses and their customers. The platform aims to optimize consumer experiences, reinforce brand value, and promote operational efficiency. It offers three main features: an interaction-centric platform, rich CX capabilities, and AI designed specifically for CX needs. The interaction-centric platform allows businesses to manage customer interactions across multiple channels in one unified space. It runs on a cloud-native architecture which provides a secure and fast-to-deploy solution deployed globally. Rich CX capabilities enable a convergence of channels, data, applications, and knowledge to improve the customer experience at scale. The platform also hosts multiple solutions such as conversational AI for seamless customer self-service, AI-assisted tools for real-time agent guidance and coaching, and analytical insights for continuous improvement. NICE CXone supports multiple industries including healthcare, retail, financial services, and many more.

Security Assessment

Security: Flagged

Published posture scored below 12/20 on Security & Data Privacy. Review the source links and the methodology before using it with sensitive data. We do not perform security testing.

Last assessed: 21 August 2026

How this score was built

Each scored criterion links to the published page it was derived from. Unscored criteria are marked, not guessed. This listing has not been hands-on tested.

Security & Data Privacy
The privacy page is missing, but HTTPS is used.
Source: nice.com
4/10
Functionality & Features
The homepage provides a comprehensive overview of the product's features.
Source: nice.com
8/10
Ease of Use
Requires hands-on use of the product.
Not assessed
Pricing & Value
The pricing page is present but lacks detailed information.
Source: nice.com
5/10
Reliability & Performance
Requires hands-on use of the product.
Not assessed
Integration Capabilities
The integrations page discusses connecting business systems.
Source: nice.com
6/10
Customer Support
No citable published evidence in this pass.
Not assessed
Company Stability
No citable published evidence in this pass.
Not assessed
Update Frequency
No citable published evidence in this pass.
Not assessed
Startup-Friendliness
No citable published evidence in this pass.
Not assessed

Frequently Asked Questions

What is NICE CXone and what does it do?

Build lasting relationships with AI-powered CX.

What does NICE CXone cost in India?

NICE CXone starts at ₹5,928/month (plus 18% GST).

Is NICE CXone safe for startups?

NICE CXone is flagged on our Security & Data Privacy criterion (scored below 12/20). Review the full assessment before using it for sensitive startup data.