Tawk – AI Tool for Chatbots
Live chat and customer support software for websites.
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TL;DR — Tawk
Live chat and customer support software for websites. Key strengths include unified inbox for customer channels, live chat functionality, ticketing system. Security: Flagged.
What is Tawk?
Tawk is a live chat software that provides a unified inbox for various customer communication channels, including live chat, ticketing, and knowledge base management. It also includes AI assistance and CRM features. The tool is designed to help businesses manage customer interactions efficiently. It is used by over 6 million businesses worldwide.
Who Should Use Tawk?
- Manage customer inquiries via live chat
- Track support tickets and resolutions
- Provide self-service options through a knowledge base
- Integrate customer communications in one platform
Key Features
- Unified inbox for customer channels
- Live chat functionality
- Ticketing system
- Knowledge base
- AI assistance
- CRM capabilities
Why Founders Love Tawk
Tawk helps streamline customer communication, improving response times and customer satisfaction.
Security Assessment
Published posture scored below 12/20 on Security & Data Privacy. Review the source links and the methodology before using it with sensitive data. We do not perform security testing.
Last assessed: 17 August 2026
How this score was built
Each scored criterion links to the published page it was derived from. Unscored criteria are marked, not guessed. This listing has not been hands-on tested.
- 4/10
- 8/10
Functionality & Features
The homepage provides a comprehensive overview of the product and its features.
Source: tawk.to - Not assessed
Ease of Use
Requires hands-on use of the product.
- Not assessed
Pricing & Value
No citable published evidence in this pass.
- Not assessed
Reliability & Performance
Requires hands-on use of the product.
- Not assessed
Integration Capabilities
No citable published evidence in this pass.
- Not assessed
Customer Support
No citable published evidence in this pass.
- Not assessed
Company Stability
No citable published evidence in this pass.
- Not assessed
Update Frequency
No citable published evidence in this pass.
- 8/10
Startup-Friendliness
The service is completely free, which is beneficial for startups.
Source: tawk.to
Frequently Asked Questions
What is Tawk and what does it do?
Live chat and customer support software for websites. Key capabilities: Unified inbox for customer channels; Live chat functionality; Ticketing system. Commonly used for Manage customer inquiries via live chat, Track support tickets and resolutions, Provide self-service options through a knowledge base.
What does Tawk cost in India?
Tawk is a paid tool. A free tier is available to get started.
Is Tawk safe for startups?
Tawk is flagged on our Security & Data Privacy criterion (scored below 12/20). Review the full assessment before using it for sensitive startup data.
How is Tawk rated on One9Founders?
Tawk has not yet been rated on our 10-point evaluation framework. See How We Rate for the 10-criterion framework and status definitions.
Looking for Alternatives?
If Tawk doesn't fit your needs, explore other AI tools for chatbots in our directory.
Want to understand how we evaluate tools? Read our rating methodology.