Viqal's Virtual Concierge – AI Tool for Chatbots

Automate hotel guest messaging with AI-powered WhatsApp concierge.

Categories: Chatbots, Customer Support, Automation

Rating:3.4/5 (Provisional — 6/10 criteria assessed)

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Pricing:From $118.00/mo

₹9,853₹11,627 incl. 18% GST

TL;DR — Viqal's Virtual Concierge

Automate hotel guest messaging with AI-powered WhatsApp concierge. Pricing starts from ₹9,853/mo. Security: Flagged.

What is Viqal's Virtual Concierge?

Viqal's Virtual Concierge is an AI tool designed specifically for hotels, with the aim of automating guest inquiries and upselling services. Functioning via WhatsApp, it intends to offer convenience to guests and assist hotel staff. The tool automates tasks such as booking adjustments, check-ins, and inquiries, saving hotel staff valuable time. Furthermore, it identifies when the conversation needs to be handed over to human staff for more complex queries. The integration of the Virtual Concierge with a hotel's existing tech stack, such as PMS, CRM, and CRS systems, promises a unified solution for guest service and efficient management. It allows guests to change their reservation details, access amenities, order extras, request assistance, or report issues. Ensuring optimal convenience, the tool operates 24/7, engaging with guests from pre-arrival to post-departure without the need for app downloads. From the revenue perspective, it provides opportunities to upsell amenities and services through smart recommendations in guest chats. To serve guests better, the tool can be customized for specific inquiries ensuring that they have a personalized and efficient experience. Overall, the tool appears to be designed to offer convenience for guests, assist in effective management for staff, and increase revenue through upselling opportunities.

Security Assessment

Security: Flagged

Published posture scored below 12/20 on Security & Data Privacy. Review the source links and the methodology before using it with sensitive data. We do not perform security testing.

Last assessed: 22 August 2026

How this score was built

Each scored criterion links to the published page it was derived from. Unscored criteria are marked, not guessed. This listing has not been hands-on tested.

Security & Data Privacy
The privacy page is missing, but HTTPS is used for secure transmission.
Source: viqal.com
4/10
Functionality & Features
The homepage describes various features of the Viqal AI Assistant.
Source: viqal.com
8/10
Ease of Use
Requires hands-on use of the product.
Not assessed
Pricing & Value
The pricing page outlines clear pricing tiers and features included.
Source: viqal.com
8/10
Reliability & Performance
Requires hands-on use of the product.
Not assessed
Integration Capabilities
The integrations page details connections with various PMS and guest channels.
Source: viqal.com
8/10
Customer Support
The homepage mentions a help center, but lacks detailed support information.
Source: viqal.com
5/10
Company Stability
No citable published evidence in this pass.
Not assessed
Update Frequency
No citable published evidence in this pass.
Not assessed
Startup-Friendliness
The pricing page indicates no setup fees and unlimited user seats, which is favorable for startups.
Source: viqal.com
8/10

Frequently Asked Questions

What is Viqal's Virtual Concierge and what does it do?

Automate hotel guest messaging with AI-powered WhatsApp concierge.

What does Viqal's Virtual Concierge cost in India?

Viqal's Virtual Concierge starts at ₹9,853/month (plus 18% GST).

Is Viqal's Virtual Concierge safe for startups?

Viqal's Virtual Concierge is flagged on our Security & Data Privacy criterion (scored below 12/20). Review the full assessment before using it for sensitive startup data.

How is Viqal's Virtual Concierge rated on One9Founders?

Viqal's Virtual Concierge is provisionally rated 3.4/5 (6/10 criteria assessed). See How We Rate for the 10-criterion framework and status definitions.

Last assessed: 22 August 2026