Xence AI – AI Tool for Chatbots

AI chatbot answers 50% of employee questions on Jira SM.

Categories: Chatbots, Customer Support, Automation

Rating:3.4/5 (Provisional — 6/10 criteria assessed)

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Pricing:From $4.00/mo(Free tier available)

₹334₹394 incl. 18% GST

TL;DR — Xence AI

AI chatbot answers 50% of employee questions on Jira SM. Pricing starts from ₹334/mo with a free tier available. Security: Flagged.

What is Xence AI?

Xence is an AI chatbot specifically designed for Confluence on Jira SM. It enables users to get answers to their queries directly on the Jira SM support portal without the need for human involvement. With Xence, approximately 50% of employee questions can be answered instantly. The chatbot is powered by CHATGPT, ensuring accurate and reliable solutions.Using Xence is hassle-free, as there is no requirement to create an account. Users can simply install the chatbot and integrate it with their Jira Service Management (JSM) project. Once installed, employees can enter the Jira SM support portal and interact with the AI chatbot by asking their questions. The chatbot responds promptly, providing precise solutions sourced from Confluence knowledge base. It adds a touch of human-like flair to its responses, enhancing the overall user experience.Xence eliminates the need for manual searches through Confluence articles and repetitive Q&A sessions, saving the team's valuable time for more important tasks. The chatbot offers round-the-clock support with unlimited queries. Additionally, Xence is easy to set up with lightning-fast installation from Atlassian's Marketplace.Gaspar AI, the provider of Xence, offers a 21-day free trial for users to experience the benefits of the AI chatbot. It guarantees impressive efficiency gains, reducing manual work by approximately 80%. Xence is available for teams of all sizes, and pricing is transparent without any hidden fees or premium features. Gaspar AI also integrates well with other Atlassian products, helping to reduce ticket volume and automate IT and HR requests.

Security Assessment

Security: Flagged

Published posture scored below 12/20 on Security & Data Privacy. Review the source links and the methodology before using it with sensitive data. We do not perform security testing.

Last assessed: 22 August 2026

How this score was built

Each scored criterion links to the published page it was derived from. Unscored criteria are marked, not guessed. This listing has not been hands-on tested.

Security & Data Privacy
The privacy page is missing, but HTTPS is used for the site.
Source: gaspar.ai
4/10
Functionality & Features
The homepage provides detailed information about the product's features and capabilities.
Source: gaspar.ai
8/10
Ease of Use
Requires hands-on use of the product.
Not assessed
Pricing & Value
The pricing page outlines clear pricing plans with no hidden fees.
Source: gaspar.ai
8/10
Reliability & Performance
Requires hands-on use of the product.
Not assessed
Integration Capabilities
The integrations page describes the ability to connect with various applications.
Source: gaspar.ai
8/10
Customer Support
No citable published evidence in this pass.
Not assessed
Company Stability
The homepage includes an 'About Us' section, indicating some company information.
Source: gaspar.ai
5/10
Update Frequency
No citable published evidence in this pass.
Not assessed
Startup-Friendliness
The pricing page mentions a free trial, indicating startup-friendliness.
Source: gaspar.ai
8/10

Frequently Asked Questions

What is Xence AI and what does it do?

AI chatbot answers 50% of employee questions on Jira SM.

What does Xence AI cost in India?

Xence AI starts at ₹334/month (plus 18% GST). A free tier is available to get started.

Is Xence AI safe for startups?

Xence AI is flagged on our Security & Data Privacy criterion (scored below 12/20). Review the full assessment before using it for sensitive startup data.