Canny – AI Tool for Customer Support

Automates feedback capture from sales and support conversations.

Ideal For

Customer support teamsProduct managersSales teams

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Pricing:From $19.00/mo(Free tier available)

₹1,586₹1,871 incl. 18% GST

TL;DR — Canny

Automates feedback capture from sales and support conversations. Pricing starts from ₹1,586/mo with a free tier available. Key strengths include automated feedback capture, organizes feedback from various sources, integrates with sales and support conversations. Security: Published posture.

What is Canny?

Canny is a tool that automates the process of capturing and organizing customer feedback. It reads every sales and support conversation to extract valuable insights and feedback, helping teams manage customer input more effectively. This automation allows organizations to streamline their feedback management process, ensuring that important information is not overlooked.

Who Should Use Canny?

Capture feedback from customer interactions
Organize feedback for product development
Improve customer support processes
Analyze customer sentiment

Key Features

Automated feedback capture
Organizes feedback from various sources
Integrates with sales and support conversations

Why Founders Love Canny

Canny helps startups by automating feedback collection, allowing them to focus on product improvements.

Security Assessment

Security: Published posture

Published posture scored 12/20 or above. We check HTTPS, a reachable privacy policy, and stated compliance commitments. We do not perform security testing.

Last assessed: 17 August 2026

How this score was built

Each scored criterion links to the published page it was derived from. Unscored criteria are marked, not guessed. This listing has not been hands-on tested.

Security & Data Privacy
The privacy policy outlines data collection and usage practices, indicating a commitment to data privacy.
Source: canny.io
8/10
Functionality & Features
The features page describes the product's capabilities in detail, showcasing its functionality.
Source: canny.io
8/10
Ease of Use
Requires hands-on use of the product.
Not assessed
Pricing & Value
The pricing page clearly outlines various plans, including a free tier and detailed pricing information.
Source: canny.io
9/10
Reliability & Performance
Requires hands-on use of the product.
Not assessed
Integration Capabilities
The integrations page lists multiple named connectors, demonstrating strong integration capabilities.
Source: canny.io
8/10
Customer Support
No citable published evidence in this pass.
Not assessed
Company Stability
No citable published evidence in this pass.
Not assessed
Update Frequency
The changelog page provides information on product updates, indicating regular updates.
Source: canny.io
7/10
Startup-Friendliness
The pricing page mentions a free tier, making it accessible for startups.
Source: canny.io
9/10

Frequently Asked Questions

What is Canny and what does it do?

Automates feedback capture from sales and support conversations. Key capabilities: Automated feedback capture; Organizes feedback from various sources; Integrates with sales and support conversations. Commonly used for Capture feedback from customer interactions, Organize feedback for product development, Improve customer support processes.

What does Canny cost in India?

Canny starts at ₹1,586/month (plus 18% GST). A free tier is available to get started.

Is Canny safe for startups?

Canny has a published security posture scoring 12/20 or above (HTTPS, a reachable privacy policy, and/or stated compliance commitments). We do not perform security testing.

How is Canny rated on One9Founders?

Canny is provisionally rated 4.1/5 (6/10 criteria assessed). See How We Rate for the 10-criterion framework and status definitions.