Dialpad – AI Tool for Customer Support

AI-powered contact center and communications platform.

Ideal For

Customer support teamsEnterprisesOrganizations seeking AI integration

Reviews & Comments

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Pricing:From $15.00/mo(Free tier available)

₹1,252₹1,477 incl. 18% GST

TL;DR — Dialpad

AI-powered contact center and communications platform. Pricing starts from ₹1,252/mo with a free tier available. Key strengths include ai-driven communication tools, collaboration features for agents, scalable customer experience solutions. Security: Flagged.

What is Dialpad?

Dialpad is an AI-native contact center and communications platform designed for collaboration between human and AI agents. It aims to enable customer experience transformation at scale, making it suitable for various customer support needs. The platform is used by organizations looking to enhance their communication strategies through advanced technology.

Who Should Use Dialpad?

Enhancing customer support interactions
Integrating AI for communication
Transforming customer experience
Collaborating between human and AI agents

Key Features

AI-driven communication tools
Collaboration features for agents
Scalable customer experience solutions

Security Assessment

Security: Flagged

Published posture scored below 12/20 on Security & Data Privacy. Review the source links and the methodology before using it with sensitive data. We do not perform security testing.

Last assessed: 17 August 2026

How this score was built

Each scored criterion links to the published page it was derived from. Unscored criteria are marked, not guessed. This listing has not been hands-on tested.

Security & Data Privacy
The privacy page is missing, but HTTPS is used.
Source: dialpad.com
4/10
Functionality & Features
The homepage describes the product as an AI-powered contact center and communications platform.
Source: dialpad.com
7/10
Ease of Use
Requires hands-on use of the product.
Not assessed
Pricing & Value
The pricing page is present and mentions plans and a free trial.
Source: dialpad.com
7/10
Reliability & Performance
Requires hands-on use of the product.
Not assessed
Integration Capabilities
The integrations page discusses automating workflows across various tech stacks.
Source: dialpad.com
6/10
Customer Support
No citable published evidence in this pass.
Not assessed
Company Stability
No citable published evidence in this pass.
Not assessed
Update Frequency
The changelog page is present but lacks detailed update frequency information.
Source: dialpad.com
5/10
Startup-Friendliness
The pricing page mentions a free trial, indicating startup-friendliness.
Source: dialpad.com
7/10

Frequently Asked Questions

What is Dialpad and what does it do?

AI-powered contact center and communications platform. Key capabilities: AI-driven communication tools; Collaboration features for agents; Scalable customer experience solutions. Commonly used for Enhancing customer support interactions, Integrating AI for communication, Transforming customer experience.

What does Dialpad cost in India?

Dialpad starts at ₹1,252/month (plus 18% GST). A free tier is available to get started.

Is Dialpad safe for startups?

Dialpad is flagged on our Security & Data Privacy criterion (scored below 12/20). Review the full assessment before using it for sensitive startup data.