Gorgias: Features, Pricing & Alternatives

TL;DR

Gorgias at a glance

Streamline e-commerce customer service with AI. Pricing starts from ₹30,060/mo. Security: Flagged.

Overview

What is Gorgias?

Gorgias is a helpdesk tool designed specifically for e-commerce stores. The tool provides an all-in-one support inbox that allows businesses to easily centralize and manage customer interactions across various channels, including email, social media, live chat, voice, and SMS. With its automation features, businesses can provide instant resolutions to common customer service enquiries. Utilizing AI, Gorgias is able to automate tasks such as prioritizing, assigning, and tagging support tickets, thus improving efficiency and productivity. Another key feature is the ability to automatically process returns, send tracking information, generate discount codes, update subscriptions, and more, without the need to open Shopify or other e-commerce platforms. Gorgias also offers customer insights, giving customer service teams access to each customers order history, loyalty status, subscriptions, reviews, and more. This information can be used to provide more personalized and helpful responses. The tool is compatible with popular e-commerce platforms such as Shopify, BigCommerce, Magento, and WooCommerce.

Trust

Security assessment

Security: Flagged

Published posture scored below 12/20 on Security & Data Privacy. Review the source links and the methodology before using it with sensitive data. We do not perform security testing.

Last assessed: 21 August 2026

Methodology

How this score was built

Each scored criterion links to the published page it was derived from. Unscored criteria are marked, not guessed. This listing has not been hands-on tested.

Security & Data Privacy
The privacy page is missing, but HTTPS is used for the site.
Source: gorgias.com
4/10
Functionality & Features
The homepage describes the product as a Conversational AI platform for Ecommerce.
Source: gorgias.com
6/10
Ease of Use
Requires hands-on use of the product.
Not assessed
Pricing & Value
The pricing page is present and discusses building a customer support suite.
Source: gorgias.com
6/10
Reliability & Performance
Requires hands-on use of the product.
Not assessed
Integration Capabilities
The integrations page mentions combining Gorgias with favorite apps.
Source: gorgias.com
6/10
Customer Support
No citable published evidence in this pass.
Not assessed
Company Stability
No citable published evidence in this pass.
Not assessed
Update Frequency
No citable published evidence in this pass.
Not assessed
Startup-Friendliness
No citable published evidence in this pass.
Not assessed

FAQ

Frequently asked questions

What is Gorgias and what does it do?

Streamline e-commerce customer service with AI.

What does Gorgias cost in India?

Gorgias starts at ₹30,060/month (plus 18% GST).

Is Gorgias safe for startups?

Gorgias is flagged on our Security & Data Privacy criterion (scored below 12/20). Review the full assessment before using it for sensitive startup data.