Keatext – AI Tool for Customer Support

AI-driven insights to boost customer satisfaction.

Categories: Customer Support, Data Analysis, Analytics

Rating:Not Yet Rated

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Pricing:Paid

TL;DR — Keatext

AI-driven insights to boost customer satisfaction. Security: Published posture.

What is Keatext?

Keatext is an AI-powered text analytics platform designed to gain insights from feedback like reviews, surveys, and support tickets. Providing tailored AI recommendations, it aims to enhance both customer and employee experiences. This tool eliminates the necessity to redesign your technology stack, it seamlessly fits into your existing system as a standalone, cloud-based analytics system. Keatext enables users to upload their own data files or use its integrations to uncover insights swiftly. Companies using Keatext can identify blind spots, thus learning what might be negatively impacting their customers or employees. It is instrumental in driving smarter, data-informed decisions. The tool also assists in identifying key factors influencing satisfaction levels. Keatext offers AI-driven recommendations, which are specific to your business context, to suggest enhancements that could significantly enhance people experiences. Its reporting features enable easy sharing of insight summaries within the team or managerial level. Keatext's applications extend to aiding in understanding what drives Net Promoter Score (NPS) and Customer Satisfaction (CSAT) scores, highlighting root causes of negative reviews, and suggesting ways to improve resolution times thereby reducing churn.

Security Assessment

Security: Published posture

Published posture scored 12/20 or above. We check HTTPS, a reachable privacy policy, and stated compliance commitments. We do not perform security testing.

Last assessed: 21 August 2026

How this score was built

Each scored criterion links to the published page it was derived from. Unscored criteria are marked, not guessed. This listing has not been hands-on tested.

Security & Data Privacy
The homepage uses HTTPS, but there is no specific privacy policy mentioned.
Source: keatext.ai
6/10
Functionality & Features
No citable published evidence in this pass.
Not assessed
Ease of Use
Requires hands-on use of the product.
Not assessed
Pricing & Value
The pricing page is present but does not provide detailed information on plans or free tiers.
Source: keatext.ai
5/10
Reliability & Performance
Requires hands-on use of the product.
Not assessed
Integration Capabilities
The integrations page is present but lacks detailed information on specific integrations.
Source: keatext.ai
5/10
Customer Support
The support page is present but does not provide extensive support options.
Source: keatext.ai
5/10
Company Stability
No citable published evidence in this pass.
Not assessed
Update Frequency
No citable published evidence in this pass.
Not assessed
Startup-Friendliness
No citable published evidence in this pass.
Not assessed

Frequently Asked Questions

What is Keatext and what does it do?

AI-driven insights to boost customer satisfaction.

What does Keatext cost in India?

Keatext is a paid tool.

Is Keatext safe for startups?

Keatext has a published security posture scoring 12/20 or above (HTTPS, a reachable privacy policy, and/or stated compliance commitments). We do not perform security testing.