Nightfall – AI Tool for Customer Support

Detect and protect sensitive data in Zendesk tickets.

Categories: Customer Support, Security

Rating:Not Yet Rated

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Pricing:freemium

TL;DR — Nightfall

Detect and protect sensitive data in Zendesk tickets. Security: Published posture.

What is Nightfall?

Nightfall AI's Zendesk DLP is an AI-native tool designed for data leak prevention. It is designed to reduce the risk of sharing confidential, malicious, or personally identifiable content in Zendesk. The tool, which is also cloud-native, is touted to be accurate and easy to use. Its central functionality is preventing data exposure in AI apps and data pipelines, and it offers a particular feature called Nightfall's Firewall for AI. It is tailored to a variety of communication channels including SaaS & email, browsers, and custom apps. Moreover, it can be integrated with a range of applications like Slack, Jira, Confluence, Salesforce, Github, and many more. Nightfall AI provides solutions for security for AI, insider risks, SaaS security, governance and risk, and external threats. For compliance, it covers areas such as HIPAA, PCI, GDPR/CCPA, ISO 27001, SOC 2, and SOX. The tool offers a quick API start and features like GenAI Detection. Nightfall DLP is used for automatically detecting and remediating the exposure of sensitive and personally identifiable data in Zendesk. It offers real-time alerts and automated remediation actions to reduce compliance workload, while providing machine-learning-based detectors to identify potential security and compliance risks with high accuracy.

Security Assessment

Security: Published posture

Published posture scored 12/20 or above. We check HTTPS, a reachable privacy policy, and stated compliance commitments. We do not perform security testing.

Last assessed: 21 August 2026

How this score was built

Each scored criterion links to the published page it was derived from. Unscored criteria are marked, not guessed. This listing has not been hands-on tested.

Security & Data Privacy
The privacy policy is accessible and mentions the handling of personal information, indicating a commitment to data privacy.
Source: nightfall.ai
8/10
Functionality & Features
The homepage provides a comprehensive overview of the product's features and capabilities.
Source: nightfall.ai
8/10
Ease of Use
Requires hands-on use of the product.
Not assessed
Pricing & Value
The pricing page is present but lacks detailed information about specific plans or free tiers.
Source: nightfall.ai
5/10
Reliability & Performance
Requires hands-on use of the product.
Not assessed
Integration Capabilities
The integrations page lists various applications and tools that can be connected with Nightfall.
Source: nightfall.ai
8/10
Customer Support
The contact page provides a way to reach out for support and includes a form for inquiries.
Source: nightfall.ai
7/10
Company Stability
No citable published evidence in this pass.
Not assessed
Update Frequency
No citable published evidence in this pass.
Not assessed
Startup-Friendliness
No citable published evidence in this pass.
Not assessed

Frequently Asked Questions

What is Nightfall and what does it do?

Detect and protect sensitive data in Zendesk tickets.

What does Nightfall cost in India?

Nightfall is a paid tool. A free tier is available to get started.

Is Nightfall safe for startups?

Nightfall has a published security posture scoring 12/20 or above (HTTPS, a reachable privacy policy, and/or stated compliance commitments). We do not perform security testing.