Yuma – AI Tool for Customer Support
Empower businesses with advanced AI solutions
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TL;DR — Yuma
Empower businesses with advanced AI solutions. Pricing starts from ₹24,966/mo with a free tier available. Key strengths include automatic response, voice personalization, custom knowledge base.
What is Yuma?
Yuma AI Ticket Assistant is a powerful AI tool designed to streamline customer support processes. It integrates with Help Desk software, such as Gorgias, and automatically drafts responses to customer inquiries. Yuma is equipped with features to customize the writing style, generate conversation thread summaries, and automatically translate into 15 languages. It also retrieves up-to-date information from Shopify products and pages, allowing agents to provide accurate and personalized responses that align with business needs. Yuma is backed by a Knowledge Base and provides a one-click "reply & close ticket" to save time and boost the productivity of the support team. A 7-day free trial is available to get started and a mailing list is available to stay up-to-date with new product releases and features.
Key Features
- Automatic Response — Upon receipt of a ticket, the AI analyzes the request and sketches an appropriate response, without disrupting the agent's workflow.
- Voice Personalization — Yuma generates drafts in your brand's voice, ensuring consistent and professional communications every time.
- Custom Knowledge Base — After installation, Yuma builds a knowledge base tailored to your brand, guaranteeing precise and personalized responses.
Security Assessment
This tool has not yet been assessed using our 10-point security framework. Assessment is in progress.
Frequently Asked Questions
What is Yuma and what does it do?
Empower businesses with advanced AI solutions. Key capabilities: Automatic Response — Upon receipt of a ticket, the AI analyzes the request and sketches an appropriate response, without disrupting the agent's workflow; Voice Personalization — Yuma generates drafts in your brand's voice, ensuring consistent and professional communications every time; Custom Knowledge Base — After installation, Yuma builds a knowledge base tailored to your brand, guaranteeing precise and personalized responses.
What does Yuma cost in India?
Yuma starts at ₹24,966/month (plus 18% GST). A free tier is available to get started.
Is Yuma safe for startups?
Yuma has not yet been assessed on our security framework. We recommend checking its own security documentation and certifications (SOC 2, GDPR compliance, etc.) before using it for sensitive startup data.
Looking for Alternatives?
If Yuma doesn't fit your needs, explore other AI tools for customer support in our directory.
Want to understand how we evaluate tools? Read our 10-point rating methodology.